Refund and Returns Policy

Refund & Returns Policy

Welcome to Orchid International – Kerala Spices Buy Online. We strive to provide premium-quality spices and excellent customer service. Please read our Refund & Returns Policy carefully before placing an order.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Opened or used food products.
• Products damaged due to improper storage after delivery.
• Customized or special-order products.
• Clearance or promotional sale items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

Upon verification, we will offer:

• Replacement of the product, or
• Full refund of the product value.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 10–14 business days.
• The refund will be issued to the original payment method used for the purchase.

Shipping Costs

• Original shipping charges are non-refundable unless the return is due to our error.
• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

International Orders

For international shipments:

• Import duties, customs fees, and local taxes are non-refundable.
• Delivery delays caused by customs authorities are beyond our control.

Contact Us

For return or refund requests, please contact:

Orchid International
Website:  Kerala Spices Buy Online⁠
Email: info@keralaspicesbuyonline.com

By placing an order on our website, you agree to this Refund & Returns Policy.